Delivery Charges and Returns Policy

Dear Customer,

Please remember that delivery charges will be added to your order total. We have listed below for your information

the three charges which apply irrespective of parcel weight.

Maximum weight of a single parcel: 26Kgs

FREE DELIVERY on all orders over GBP 60.00, UK Mainland Only on our 2/3 working day service.

GBP 5.50 plus vat at current rate:-    Standard 24 - 48 hours Mon - Fri. Excluding, Scottish Highlands and all Offshore Islands. 

GBP 7.24 plus vat at current rate:-    Next working day Mon - Fri. Excluding, Scottish Highlands and all Offshore Islands.  

Important note: To qualify for next day delivery orders must be received by us before 2.30pm on the day of ordering.

GBP 7.24 plus vat at current rate:-    Scottish Highlands, Offshore Islands and Ireland.

Important Note:- For orders placed after 2.30pm on Friday and on Saturday or Sunday by means of our standard or next day delivery, will be despatched on the next full working day.

***Delivery Charge to the Republic Of Ireland***

GBP 14.50 plus vat at the current rate:-   3/5 working days for parcel weight up to 20kgs

GBP 23.40 plus vat at the current rate:-   3/5 working days for parcel weight 20kg - 35kg

Special Delivery Note

• All goods remain the property of "Primatel Products Ltd" until paid for in full.
• All discrepancies, damages, and shortages must be reported in writing within 7 days of receipt. Goods signed for as "un-checked" will deem to be accepted as "satisfactory" unless we are notified within the 7 day period.
• All discounts will be void and the full amounts payable if invoices are not settled with 30 days from date of invoice. Unless written proof is provided to the contrary.

Returns Policy

• Primatel will NOT accept any returns which are older than 6 months from date of original invoice.
• All returns are subject to a minimum handling charge of 25% of the original cost of goods, less any original discounts, carriage charges (if the retained goods do not now qualify for "free delivery"), collection charges and any third party costs.
• If  Primatel is instructed to collect the goods on the customer's behalf, the cost will be GBP 10.00 per consignment paid in advance. It is the responsibility of the customer to package and mark the items in the proper manner. Damages or loss sustained during transit is at the customers own risk.
• We will not raise any credit notes or refunds until we have had sight of the products concerned. It is at the customers own cost and risk when sending back goods. We reserve the right to credit or exchange nothing if the products are too old or damaged, or reserve the right to apply a maximum handling charge of 75% of the original invoice value of the goods.
• Goods sent back, which meet our returns policy, will either be exchanged for new products, to the agreed value, or a credit note will be issued. NO cash, cheque, credit card or debit card refunds will be given, without exception.
• Any other arrangements varying on the above will be at our own discretion.
• Your statutory rights remain unaffected.

For clarification on any of the above, please call 0845 430 1379

Dated: 01.01.2006, 20.2.2007

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