Primatel Products Ltd. Security Policy

www.primatelshop.co.uk is a Secure Site. You can click the Comodo logo at the bottom left of this page to verify our certificate. We have a commitment to information security and undertake various measures for the purpose of protecting against unauthorised or unlawful processing of personal data and against loss or destruction of or damage to personal data.

We undertake the following measures to ensure a high level of information security for our customers whilst using the Primatel Products Ltd. Online service.

Credit Card and Personal Information

Any credit card or personally identifying information divulged to Primatel Products Ltd. via our website will be stored on secure servers and not released to any other party without your explicit written authorisation unless as expressly provided in the Primatel Products Ltd. Privacy Policy.

Pages on our website that request payment information are protected using SSL (Secure Socket Layer) security, which encrypts any data transmitted – please see below.

Once you enter a credit/charge card number, we will never display the entire card number if the page is recalled after you have submitted it. This also covers the use of the “Back” button on your browser. The inner digits will always be displayed as asterisks, protecting your card number from other users of your computer or anyone who happens to see the screen.

Secure Socket Layer (SSL) Protection

The purchase area of our website is secure. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it.

Additionally, the Primatel Products Ltd. fulfilment system is not connected to the Internet and is not accessible in any way, which keeps your information secure once it reaches us.

Non-encrypted Server

Some browsers may experience problems with SSL enabled websites. If you are experiencing problems using our online shopping and account facilities under SSL protection, our non-encrypted server is available. Please note that the non-encrypted server does not encrypt your credit/charge card information when transmitted. If you have any queries about this protection please contact us.

General Statements

• There is a compliance or responsible officer who deals with security of information and personal data.

• All employees are briefed on the importance of personal data and security and confidentiality of information obtained.

• We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the computer rooms, technology areas, equipment and other facilities where unauthorised access by people could compromise our security.

• All proprietary or confidential information, including personal data, is contained on computer and any that is contained and stored on manual files are locked up and secure.

• We seek to control access to the information and personal data, including existing procedures for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption. We monitor and log access so as to assist in detection and investigation of security breaches and any attempted breaches where they occur.

• We endeavour to maintain a business continuity plan as a contingency plan, which identifies our business functions and assets (including personal data) which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.

• We train our staff on security systems and have relevant procedures in place. Accordingly Primatel Products Ltd. staff are aware of information security issues and they can go to the relevant officer with any issues relating to the Data Protection Act/Privacy or personal data.

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